Emotional Intelligence for Improved Business Results

Course Objective

At the end of the course, participants should be able to:

• Understand the concept of emotional intelligence.
• Apply techniques for responding to situations in an emotionally intelligent manner.
• Understand and explain the impact of emotional intelligence on life and work interactions.
• Identify areas of personal development through self-evaluation of own level of emotional intelligence.
• Respond rather than reacting to emotions
• Build emotional self-awareness.
• Discover the benefits of emotional intelligence
• Set goals to achieve success